Frequently Asked Questions
Allport cars has signed up to the Safe Taxi & Private Hire Charter. Allport Cars is a big believer in safety and this is one of our priority's. Below you will find out some of what we are doing to make your journey less stressful and most of all safer.
By whichever means best suits you. Emails can be sent to firstname.lastname@example.org or telephone 01227 370370 or 01795 53 24 24.
09:00 – 18:00: Monday to Friday
10:00 – 14:00: Saturday and Sunday
You can contact us on 01227 370 370/01795 53 24 24 during those hours for queries or bookings.
If a passenger needs to contact the office outside office hours, they can reach us via our out of hours phone message system. Phone either number to be automatically transferred.
Other ways of contacting us:
In addition to our phone service, you can email us on email@example.com; chat with us on our website allportcars.co.uk or message us on Allport Cars’ Facebook page.
We provide a 24-hour transfer service – our cars are available for bookings 24 hours a day, seven days a week.
At the time of booking, we will have taken all relevant flight information from you, which enables us to track your flight and alter our time of arrival if necessary. We don’t want you sitting on a delayed plane and worrying about the rising cost of a waiting taxi. We understand that these things are out of your control and Allport Cars will not charge you extra for being later due to a delayed flight. However, if a flight is diverted to another airport, additional charges will apply.
Call our office and we will make any adjustments necessary to your booking and offer as much support as we can.
In addition to flight information, we will also have taken your mobile phone number at the time of booking. Our despatch system will automatically send you a text confirmation upon booking, email confirmations on request. Your driver will send you a text message shortly after your flight lands which will confirm your meeting point. This also means that you will have your driver’s contact number so that you can let them know if you get delayed in customs, baggage etc… If the driver does not hear from you they will head to the meeting point 40 minutes after the flight has landed.
At the time of drop -off, your Allport Cars drivers will instruct you where the pick-up point is for your return journey. However, we do have standard meeting points for the following airports:
Gatwick North: Marks & Spencer’s Food Hall
Gatwick South: Costa/Moneycorp
Terminal 2: WH Smiths
Terminal 3: WH Smiths
Terminal 4: Middle of Costa Coffee
Terminal 5: Middle of Costa Coffee
London City: Arrival Hall
Zone D Pick up Point (explanation at time of booking)
OR inside Costa with prior arrangement
Drop off/Pick up Point outside
The utmost consideration is given to your requirements to ensure adequate space and optimum comfort on your journey.
Of course, we operate a 24-hour service and no extra charges are incurred for late nights or early morning transfers. Christmas Day, Boxing Day and New Years Day are the only days that extra costs are levied on.
We can happily provide a range of seat free of charge, but if you would rather use your own then we are more than happy to store them at no extra charge.
We have a wide range of vehicles including saloons, estates, MPVs and an 8 seater minibus. All have air conditioning, carry safety equipment and hands free telephone equipment.
Yes – our drivers are also extensively vetted prior to employment and licensed by the local authority.
No, we have to comply with government legislation which prohibits this. However, if you want to take a comfort break please ask your driver to stop en-route.
Of course we can. Our expert knowledge of the motorways will help you decide if you need to book more time for the journey or if the roads are likely to be quieter.
Please ask the driver who can issue you with one. If you give your email address to the office at the time of the booking, the system will automatically send you a receipt.
Yes. Due to our popularity we do get booked early. However, we can sometimes accommodate bookings at short notice. If you have any questions regarding our airport transfer service please do not hesitate to contact us.
We would discuss how much luggage you have and advise you on the size of the vehicle. As we have estate cars the boot space can often be configured to accommodate your needs. If you have any questions regarding our airport transfer service please do not hesitate to contact us.